Update – Outbound Call Failures to EE Numbers Issued: 24/07/2025

Outbound Call Failures to EE Numbers – Resolved

EE has confirmed that the issue on their network has been fully resolved following changes made earlier today. Stripe21 and our suppliers have continued to monitor traffic, and all outbound call success rates have returned to normal levels.

No further impact is expected, and this incident is now closed. Thank you for your patience while this was being resolved.

For further updates, please check or subscribe to our status page at: status.stripe21.com

Outbound Call Failures to EE Numbers

EE has confirmed that a network change was implemented early this morning as part of their service restoration efforts. Initial traffic data from Stripe21 and our suppliers is encouraging, with call success rates now back to expected levels. We will continue monitoring traffic closely throughout the day and await further updates from EE.

For further updates, please check or subscribe to our status page at: status.stripe21.com

Outbound Call Failures to EE Numbers

As per our previous update, EE continues to investigate the issue within its network. Current traffic monitoring indicates mixed results, with some outbound calls still experiencing difficulties. Stripe21 and our suppliers await further details from EE regarding their ongoing investigation.

For further updates, please check or subscribe to our status page at: status.stripe21.com

A substantial increase in successful outbound calls to EE destinations as EE continues its efforts to restore services and reintroduce interconnects.

Stripe21 and our suppliers will maintain close monitoring of outbound traffic to EE.

For further updates, please check or subscribe to our status page at: status.stripe21.com

Outbound Call Failures to EE Numbers

EE is continuing its efforts to restore services, including the phased reintroduction of interconnects. In the past hour, Stripe21 and our suppliers have observed limited but successful call traffic to EE.

We will maintain close monitoring of traffic to EE and provide another update by 18:00, or sooner should further developments occur.

Alternatively, please check our status page at: status.stripe21.com

Outbound Call Failures to EE Numbers Issued: 25.07.2025 – 14:10

EE has confirmed that service restoration efforts are underway, including restarting equipment and gradually reintroducing interconnects while actively monitoring traffic.

They have assured us they are working diligently to resolve the identified issues fully.

Stripe21 and our suppliers continue to monitor traffic to EE and have observed initial signs of successful call completion.

A further update will be provided by 15:00, or earlier if new information becomes available.

Outbound Call Failures to EE Numbers Issued: 25.07.2025 – 11:01

We have detected a high volume of outbound calls to EE numbers failing since approximately 10:20.

This issue has been escalated to EE, who have confirmed they are aware and are actively investigating the cause.

Our next update will be issued by 14:00, or earlier if new information becomes available.

EE Outbound Call Issues – Update Customer testing confirms outbound calls to EE numbers are now working. We’ll monitor traffic this morning and close the incident once it's stable.

Following our previous communication, EE has confirmed that corrective changes have been implemented in an effort to restore services. Stripe21 is actively monitoring call traffic and we encourage customers to retest outbound calls to EE numbers at this stage.